1. Overview
This Privacy Policy explains how Overview Building Consultants (ABN: 15 646 139 079) ("we", "us", or "our") collects, uses, discloses, and protects personal information in the course of our building surveying and consulting services and through use of our website [insert URL] ("the Website"). We are committed to complying with the Privacy Act 1988 (Cth) and applicable Victorian privacy regulations, and to protecting your privacy.
2. Information We Collect
2.1 Personal Information
We may collect personal information you voluntarily provide when:
- You contact us via our website, email, or phone;
- You engage us to provide surveying or consulting services;
- You submit permit applications or supporting documentation;
- You attend meetings or events we host.
This information may include your:
- Name
- Email address
- Phone number
- Postal or site address
- Project/property information
- Identification documents
- Company/business details (if relevant)
2.2 Usage Data
We may also collect non-personally identifiable information automatically when you use the Website, such as:
- IP address
- Browser type and operating system
- Referring URLs
- Pages visited and time spent on the Website
- Device information
This data helps us understand how users interact with our Website and improve its functionality.
3. Use of Information
We use your personal information to:
- Provide professional building surveying and consulting services
- Facilitate permit and approval processes
- Respond to inquiries and provide technical support
- Communicate project updates and administrative notices
- Customise your experience on the Website
- Improve our services, internal processes, and the Website
- Fulfil legal or regulatory obligations
- Protect our rights, property, and safety or that of others
Non-personal usage data may be used for analytics, marketing, and to improve the Website.
4. Disclosure of Information
We may disclose your personal information:
- With your consent
- To government bodies (e.g. Victorian Building Authority, local councils)
- To third-party service providers (e.g. consultants, IT providers, legal advisors)
- When required by law or legal process
- To protect our legal rights and the safety of others
- In connection with a merger, acquisition, or sale of business assets
We use PermAssist, a secure document management system, for storing and managing client files and communications. All data is handled with appropriate safeguards.
Non-personally identifiable information may be shared with analytics or digital service providers to enhance our services and website experience.
5. Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, or misuse through:
- Password-protected systems like PermAssist
- Secure office premises
- Staff confidentiality protocols
- Regular review of security measures
However, no internet or electronic system is fully secure, and we cannot guarantee absolute protection of your data.
6. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to:
- Enhance user experience
- Track website usage and performance
- Remember user preferences
You may adjust browser settings to disable cookies, though doing so may impact your experience on our Website.
7. Third-Party Websites
Our Website may link to third-party sites not controlled or operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any information.
8. Access and Correction
You have the right to access and correct the personal information we hold about you. To do so, please contact us in writing using the details below. We may require identity verification before providing access.
9. Complaints
If you believe your privacy has been breached, please contact us directly. If we are unable to resolve your concerns, you may lodge a complaint with the:
- Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au - Office of the Victorian Information Commissioner (OVIC)
ovic.vic.gov.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website and is effective from the date of publication.
11. Contact Us
Overview Building Consultants
PO Box 315, Newborough VIC 3825
Phone: 03 5174 0293
Email: admin@overviewbc.com.au
Website: overviewbc.com.au